Complete your IT setup

Multi-Factor Authentication (MFA)

Multi-Factor Authentication adds an extra layer of login security to your university account by verifying your sign-in via another device.

Remember to keep your preferred MFA method, such as the Authenticator app on your phone, available whenever you log in.

Microsoft is retiring automated phone calls as an authentication method

If this is your only MFA method, please set up alternative options before 1 December 2026 to continue accessing your account.

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Setting up Multi-Factor Authentication (MFA)

Follow these steps to set up Multi-Factor authentication.

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Using Multi-Factor Authentication (MFA)

Learn how to use Multi-factor Authentication (MFA) when logging into your University IT applications.

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Changing your device or contact number when using MFA

Setting up the Microsoft Authenticator app when you get a new phone, change your contact number, update your browser, or get a new laptop device.

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Reset your Multi-Factor Authentication (MFA) methods

How to reset your MFA if you’re unable to use your primary or secondary authentication methods.

Help and support

For further support please contact the IT support staff in the Cardiff University Kazakhstan Building.