Microsoft is retiring automated phone calls as a Multi-Factor Authentication (MFA) method.
If this is your only MFA method, please set up alternative options before 1 December to continue accessing your account.
Using Multi-Factor Authentication (MFA)
When Multi-factor Authentication (MFA) has been activated, you will be prompted to verify your login when accessing University IT applications.
You will need to follow the instructions for your chosen method of authentication to complete the login process.
The frequency at which you are asked to authenticate via MFA may vary. Microsoft uses a risk-based approach to determine whether MFA authentication is required. For example, logging in from a new location is more likely to require MFA authentication.
Avoid closing your browser completely between sessions, especially on your usual device. This can help you stay signed in for longer and reduce how often you’re prompted to authenticate.
If you’re unable to access your primary or secondary authentication methods you can use our self-service reset process.
Using the Microsoft 365 Authenticator app to verify your login
How to complete Multi-Factor Authentication (MFA) for University IT applications using the Microsoft Authenticator app you previously set up.
Using the automated phone call to verify your login
How to complete Multi-Factor Authentication (MFA) using the automated phone call you previously set up.
Using the web browser extension to sign into MFA
Using the web browser authenticator to sign into MFA.
Help and support
For further support please contact the IT support staff in the Cardiff University Kazakhstan Building.